SDGC19 | Niels Corsten: The Service Design Maturity Model

SDGC19 speaker Niels Corsten, Service Design Lead at Koos Service Design, presenting the Service Design Maturity Model at the global conference in Toronto.

In this talk, I will be sharing the Service Design Maturity Model, a framework that gives structure and helps large organisations to implement and scale service design. I will elaborate on the different maturity stages and four identified factors that indicate the maturity of your organisation and serve as guidelines for further maturation. Using a range of real-world cases, we will share our thoughts on common barriers to maturation and share strategies on how to grow your company’s maturity.
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