How to Troubleshoot (Almost) Absolutely Anything

Presenters: Steve Short and John Hessler

Knowing everything about all the products is pretty cool, but for mere mortals can be a little off-putting. It can even get in the way sometimes. In this class, led by grizzled veterans, we will discuss methods of approaching troubleshooting by yourself and with others. We will share a systematic approach to identifying and solving issues without needing to be a product expert. The class will also show tactics for maximizing your interaction with remote technical service.

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